Payment
We accept PayPal on all of our eBay auctions. If you would like to pay with a Visa/MC/Discover or Amex, please call us at 940-686-5667.
Sales Tax
Applicable sales tax will be added to the following states: Texas
Shipping Policy
AFTER YOU HAVE SUCCESSFULLY PAID FOR YOUR ITEM, PLEASE ALLOW 2 to 3 BUSINESS DAYS FOR US TO PROCESS YOUR ORDER BEFORE SENDING ORDER STATUS INQUIRIES. Please use the Shipping Calculator for a shipping quote and estimated delivery times.
Domestic orders
All orders to the 48 contiguous States are shipped via UPS. We can only ship to the address on the PayPal receipt. Payments with an unconfirmed shipping address will not be accepted. We cannot deliver to P.O. Boxes. A live signature will be required on most orders. We do not have the ability to do customer pick-ups from our location. Orders will be shipped in 2-3 business days. Please allow 7-14 business days for transit time, depending on your location.
Shipping insurance
To protect your investment when purchasing your item(s), you will be required to purchase shipping insurance.
Customer Service
Please direct any questions to us at sales@fortc.com
Customer Service Hours
Monday-Friday 9am-5pm (C.S.T.)
Although our preferred method of contact is via email, you may also reach us by phone at (940) 686-5667. There is not always someone available to take your call; however, we will always return your call by the end of the following business day.
Return Policy
Every item you purchase from Fortress Computer Service is covered under Fortress Computer Service 14-day limited warranty against defects, unless the defect was listed or item was sold “AS IS”. Fortress Computer Service 14-day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Fortress Computer Service. Merchandise confirmed as defective by the product manufacturer or Fortress Computer Service will either be exchanged or repaired at our sole discretion within the first 14 days of ownership only. After 14 days the product manufacturer warranty is the only warranty in effect (if applicable). Terms and conditions may vary by product or manufacturer.
Fortress Computer Service will accept returns for the following reasons:
- Item did not arrive as described in product listing.
- The wrong item was shipped to you or the item was damaged in shipment
- Item arrived DOA (dead on arrival) unless otherwise stated in item description.
Product Return
Any shortages, missing or damaged items must be reported within 48 hours of receipt of shipment. We allow 14 days from the date of purchase in which to notify us of receipt of DOA product. All returns must have an RMA number before they are returned to us. If product is received without an RMA number it will not be processed. An RMA number can be obtained by e-mailing sales@fortc.com. All returns must include an approval email from us and a description of the problem. All returned packages will be inspected, processing can take up to 2 weeks for warranty, exchanges and returns. Any item sent into us for a refund is subject to a minimum of a 20% restocking fee of the original purchase price. We also do NOT refund the original shipping price. Buyer responsible for all fees associated with the sale. Shipping and insurance fees are not refundable under any circumstances. After the return period has expired, please contact the manufacturer or authorized dealer to resolve any problems with your equipment.
About Us
Fortress Computer Service, LLC is an online retailer of computer components and consumer electronics. The company was established in 2004, and has been growing by leaps and bounds ever since. We are family-owned and operated, and it is our mission to provide quality products and competitive prices. Our small size enables us to quickly react to ever-changing technology market trends and give our customers excellent customer service and personalized attention that some of the larger companies are unable to provide.
What Makes Fortress Computer Service, LLC Stand Out?
IT Experience
Fortress Computer Service, LLC is a company of IT professionals who have worked in the IT industry for a number of years. We have personally used a lot of the products we sell and we don’t sell items that we feel are substandard. We are committed to staying up-to-date on the current technology trends and products and bringing those technologies to the consumer.
Product Selection
Our goal is to provide you with a wide selection of business and personal products at a competitive price. Our selection is constantly growing and new items are arriving weekly. (Check our website often…You never know what we’ll have in stock!)
We offer a large selection of new, used and refurbished products. Selling used and refurbished products allows us to bring quality technology to a wide variety of budgets. Each used and refurbished product we sell has been thoroughly tested and comes with a solid warranty. All used and refurbished products are accurately described on our website, so you always know exactly what you are getting.
Customer Service
We pride ourselves on our personalized customer service, whether you are purchasing a $5 item or a $5,000 item. If we can help you in any way, please don’t hesitate to contact us. We value your business, and look forward to serving you.